Frequently Asked Questions

Frequently Asked Questions

FAQ – Travelers

This section applies to Private Tours, Shore Excursions, and Multi-Day Tours for Travelers and small groups (less than 10 people). This does not apply to bookings made through Travel Trade or groups larger thank 10+ people. For Travel Trade please scroll down the page.

Will there be people I don’t know on the tour?

If you book one of our Small Group Tours, there may be other people that you don’t know join the tour.  If you book a Private Tour, Shore Excursion, or Multiday tour for yourself or for your party, only your group will be on that tour.

 

What’s included in the cost?

Under each tour description, the included items will be listed.  For the most part, all of your admissions to attractions will be included.  Should something not be included in your tour we will list it. You will be responsible for all your own meals and any other items you would like to purchase on tour unless otherwise indicated.

 

 

 

Where do the tours depart from?

The available locations of departure will be listed on each individual tour and select specialty pickups can be arranged upon request within a certain proximity to the regular departure locations.

 

Are children welcome on tour?

 

Children are a welcome addition to your tour. Children must be toilet trained and able to sit while the vehicle is in motion. Please note that seatbelts are required for all passengers on all tours.

 

Is there a lot of walking on these tours?

A lot of our tours visit historic and natural sites which are all accessed by walking.  The distances walked range per tour.  Some terrain you may experience would include broken pavement or sidewalks, sand, gravel, grass, stone, clay, and more.   We suggest a comfortable and sturdy pair of walking shoes for many of the tours. If you have mobility challenges we suggest you contact our office in advance to see if there is a tour that we can adjust to better accommodate your needs. Private tours may be more appropriate for individuals with mobility challenges. Our vehicles do not have wheelchair lifts and all participants must minimally be able to walk to and board the vehicle independantly.

 

Can I bring a stroller on board?

On some tours we are able to accommodate this but it must be requested at time of booking. Some locations visited such as a beach or National Park may be challenging to maneuver a stroller. This is something to keep in mind during booking.

 

What should I wear on tour?

 

You should be aware that weather in Atlantic Canada can be unpredictable and sometimes it may seem like you are experiencing all four seasons in one day!  We suggest dressing in layers and a comfortable sturdy pair of walking shoes.  A ball cap or sun hat could be advisable and sunscreen during the summer months (July & August). During the shoulder months (May, June, September, October) bringing a light jacket or sweater is advisable.

Do I need a ticket to board the tour?

It’s good to have your booking confirmation on hand but your Tour Guide will have a list to confirm you are signed up for the proper tour and will check you in. You will not be provided a specific ticket.

 

Do your tours operate in severe weather?

Weather in Atlantic Canada is very unpredictable.  We operate our tours rain or shine. Please note that your itinerary will be adjusted based on the weather.  It is at the discretion of Target Tours Atlantic to cancel a tour if we feel it is unsafe.   In the case that Target Tours Atlantic makes the decision to cancel the tour, we will first try to rebook your tour or provide a full refund.

 

Do you offer airport shuttle service?

Yes, we do.  It must be pre-arranged through our office 48-hours prior to arrival and is subject to availability of the vehicles.  We require your name, how many passengers, your estimated arrival time, your flight number, and your desired drop off location. For requests in July, August, and September we suggest you book weeks or months in advance to ensure availability.

 

Are your prices in CAD or USD?

All prices listed on our website are issued and due payable in the Canadian Dollar.  Prices are subject to a 15% Harmonized Sales Tax in all four Atlantic Provinces.

 

What are our payment options?

When booking a Private Tour you have the choice to secure your tour by full payment or with a small 10% deposit. This way you can book with the confidence that your tour is secured with whichever method is most convenient for you.

Small Group Tours requires per person full payment at time of booking.

When paying online we accept Visa, Mastercard, or American Express. You can safely use our secured online booking system or call us with your credit card information. We cannot accept credit card information via email for security reasons.

 

 

 

What is your cancellation policy?

Small Group Tours

We require 7 days cancellation notice prior to your tour departing. You will be refunded the full amount less a 10% administration cost if canceled prior to 7 days before departure. Cancellation less than 7 days, including “no shows” will not be refundable. Exception provided for cruise ship passengers when their cruise ship cancels its visit to the Port of Charlottetown. In this circumstance, they will receive a full refund.

Private Tours

We require 7 days cancellation notice prior to your tour departing. You will be refunded the full amount less a 10% administration cost if canceled prior to 7 days before departure. Cancellation less than 7 days, including “no shows” will not be refundable. Exception provided for cruise ship passengers when their cruise ship cancels its visit to the Port of Charlottetown. In this circumstance, they will receive a full refund.

Shore Excursions Tours

We require 7 days cancellation notice prior to your tour departing. You will be refunded the full amount less a 10% administration cost if canceled prior to 7 days before departure. Cancellation less than 7 days, including “no shows” will not be refundable. Exception provided for cruise ship passengers when their cruise ship cancels its visit to the Port of Charlottetown. In this circumstance, they will receive a full refund.

Multi-day Maritime/Atlantic Canada Tours

If you cancel 61 days prior to arrival there will be a loss of your 10% deposit.  Tours are 100% non-refundable after final payment.

 

 

 

Have more questions related to traveling to Atlantic Canada? Click here to Contact Us.


FAQ – Travel Trade

This section applies to Travel Trade tours such as Step-On Guided tours, tour planning for a travel professional, school tours, or meeting or convention arrangements. This section does not apply to Traveler arrangements such as a Scheduled Tour, Private Tour, Shore Excursion, or Multi-Day Tours for groups with less than 10 people.

When should I book our group?

Due to the high demand for guides between May and October, we suggest booking right away.  The highest demand for guides is in September and October when cruise ship season is in full swing in Atlantic Canada.  If you require guides who speak another language, please inquire with us and we will look into their availability along with the cost.

 

What languages can your guided tours be provided in?

If you require guides who speak another language, please inquire with us and we will look into their availability along with the cost. We can provide tours in English and French and all other languages are dependent on availability.

 

Can you include meals and attractions on the tour?

We would be happy to make the arrangements for your meals and attractions when you are visiting Atlantic Canada.   If you are looking for specialty dining options or attractions, feel free to contact us to discuss your options.

 

Can you assist me with accommodations?

We would be happy to assist you in finding the right accommodations for your guests in Atlantic Canada.  We work closely with suppliers throughout Atlantic Canada.  To discuss your accommodation options, feel free to contact us.

 

Can you help me plan out my entire tour to Atlantic Canada?

We would love to have the opportunity to plan out your company’s tour to Atlantic Canada.  We can provide motorcoach transportation, accommodations, meals, attractions, Step-On Guides and local Tour Directors.  For more information about our Tour Planning services click here.

 

What other fees should we be aware of?

We have a Repositioning Fee for groups that start and end the tour in different locations.  For example: if your tour begins in Borden-Carleton, PE and ends in Charlottetown, PE a repositioning fee will apply.

There will also be a surcharge for tours starting one hour or longer outside the province’s capital city. For example:  If your tour starts in Wolfville, NS and ends in Wolfville, NS the surcharge will apply. If you are not sure if this surcharge will apply to you please feel free to contact us to discuss.

 

Can we request a certain guide?

We encourage you to request a certain guide.  While it may not always be possible to assign your requested guide to your tour, we will do everything in our power to ensure they are able to join you.

 

Are your prices in CAD or USD?

All prices listed on our website are issued and due payable in the Canadian Dollar.  Prices are subject to a 15% Harmonized Sales Tax in all four Atlantic Provinces.

What are our payment options?

We accept money order (in CAD), e-transfer (Canada only), Visa or Mastercard.  We do not accept American Express.  Business Cheques (no personal cheques) can be made out to Target Tours Atlantic for tours planned in advance of 30 days and must be in Canadian dollars.  If you plan to send an e-transfer you must contact us first so that we can provide you with the question and answer we require to accept the transfer.

What is your cancellation policy?

Step-On Guided Tours

Tours are 100% non-refundable after final payment. Cancellations on attractions fees are refundable up to 31 days prior to arrival.   After 30 days of arrival, attraction fees are non-refundable.

School Tours/Meetings and Conventions/Tour Planning

Our terms for these tours depend on how many components are included in our services. Cancellation terms will be sent along with our final quote before confirmation and signature.

Have more questions related to Travel Trade to Atlantic Canada? Click here to Contact Us.